Samuelz® Terms for booking and service

These Terms and Conditions apply to enquiries, bookings, and services for the Samuelz® chauffeur service.

Anyone who books or uses a Samuelz® chauffeur service agrees to the version of these terms published at the time of booking.

Samuelz® offers Greater Munich transfers and hourly bookings.

Samuelz® remains the contracting party and is responsible for the confirmed service.

A transfer includes one suitable vehicle for up to 6 passengers and up to 6 standard suitcases.

Exact passenger and luggage details may be added after booking. Special luggage or a requirement outside the booked standard scope receives an updated offer before the change.

An equivalent replacement or a free upgrade fulfils the booking.

For a one-way journey whose pickup and destination are both in this zone, exactly one of the following total prices applies according to lead time: Munich city, Messe München, Munich Airport (MUC), Freising city, Eching, Garching, Hallbergmoos, Ismaning, Neufahrn, Oberschleissheim, Unterfoehring, Unterschleissheim.

at least 24 hours: €249.00 gross per vehicle and one-way journey.

less than 24 hours: €349.00 gross per vehicle and one-way journey.

A return journey is a separate one-way journey. The total includes 19% VAT and the standard parking, toll, airport and road costs of the offered journey.

If either endpoint is outside the zone, or chauffeur time is requested, the hourly booking applies with a minimum of 1 hour.

at least 24 hours: €249.00 gross per vehicle hour.

less than 24 hours: €349.00 gross per vehicle hour.

Time runs from the chauffeur's departure from the Munich or Munich Airport base named in the offer until return to that same base. Approach, passenger journey, waiting, stops and return to the offer-named base count as booked time.

Planned minutes are rounded once to the next full hour. Normal traffic does not change the confirmed offer total; a material extension of route, duration or service area receives an updated offer first.

Airport transfers include Meet & Greet.

Pickup at Munich Airport includes flight monitoring and 60 minutes of waiting from actual landing. Every other pickup includes 15 minutes from the agreed pickup time.

After the included waiting time, further transfer waiting costs €249.00 gross per vehicle hour, charged at €62.25 for each started 15 minutes. This waiting rate has no short-notice price.

Book now and add details later. As long as your details remain within the booked service scope, the price does not change. You confirm extensions in an updated offer first.

Before booking, the date, pickup time, a reachable written contact and the price-defining essentials are sufficient: for a transfer, pickup and destination at least at city or municipality level; for an hourly booking, the offer-named base and booked duration.

Every offer states the service, vehicle requirement, pickup time, complete gross total and validity. The price is valid for no more than 24 hours and expires no later than the next relevant pricing or direct-booking boundary.

If a service is shown online as instantly bookable, it may be booked at the displayed total. Otherwise, Samuelz first checks availability.

Sent offers remain unchanged until expiry. An expired offer may only be issued as a new offer using the then-current status.

The booking becomes binding only after provider-confirmed full payment. Samuelz then confirms the booking and arranges the chauffeur and vehicle.

The full, unchanged offer total must be provider-confirmed as paid before the offer expires. Only then is the booking binding.

At least 24 hours before pickup, the affected service is refunded in full. With less than 24 hours remaining, the booked price applies, subject to any legally required deduction for saved expenses or earnings from other work. We refund any overpayment.

Terminal, flight number, meeting point and the exact address within the booked service may be clarified without charge. Changes to date, time, route, duration, capacity, vehicle requirement or service receive an updated offer.

The original booking remains in force until a change is confirmed and any required additional amount is paid.

A flight delay is not a no-show.

A no-show occurs when the included waiting time has elapsed, the passenger is absent from the agreed meeting point, and neither passenger nor booker can be reached despite reasonable contact attempts.

For a no-show, the booked price remains due. No additional waiting fee is charged.

Samuelz® may use its own resources or carefully selected partners. Samuelz® remains the contracting party and is responsible for the confirmed service.

If Samuelz demonstrably cannot perform the paid service safely, Samuelz arranges a suitable alternative or refunds the affected service in full.

Safety, legal, privacy, security and payment-integrity requirements apply to every booking. Booking, vehicle and on-site status statements rely on confirmed data.

Passengers must use seat belts where provided. Luggage and special requirements must remain within the confirmed vehicle and service scope.

To the extent permitted by law, Samuelz® is not liable for indirect, incidental, or consequential damage.

In all other cases, our liability is limited to the service fee paid, except where German law provides otherwise in cases of intent or gross negligence.

Anyone who misuses our service or causes damage to vehicles or third parties through their own conduct or accompanying passengers shall indemnify Samuelz® against resulting claims, damage, and costs.

Samuelz® processes personal data only to deliver and improve the service in line with applicable data protection law.

You can read the full Privacy Policy at /privacy-policy.

Samuelz® is not liable for delays or non-performance caused by events outside our reasonable control. That includes, for example, natural events, strikes, governmental action, pandemics, or severe traffic disruption.

Samuelz® may update these Terms and Conditions if processes, services, or legal requirements make that necessary.

The published version applies. Continued use of our services after publication means acceptance of the updated version.

These Terms and Conditions are governed exclusively by the law of the Federal Republic of Germany.

Munich is the place of jurisdiction unless mandatory law requires otherwise.

If any individual provision is found invalid or unenforceable, the remaining provisions remain in effect.

These terms form the complete agreement between Samuelz® and the client for the booked service.

For bookings, changes or matters concerning a confirmed service, contact Samuelz® using the details below.